Terms & Conditions

Spotclean Ltd Terms and Conditions

Welcome to Spotclean Ltd website (www.thespotclean.com). If you continue to browse and use this website, you are agreeing to comply with and be bound by our terms and conditions of use, which together with our Privacy Policy  govern our relationship with you in relation to our website.

The materials and information on our website are provided for the purpose of general information and use only to enable us discharge our business responsibility to you to the best of our ability. We will not accept any responsibility to the fullest extent permitted by Unite Kingdom law for misuse of information or any damages or loss which may arise from accessing our site or any link to another site through our site.

Please read these terms and conditions together with our Privacy policy carefully for understanding and compliance. These terms of use shall be governed by the law of England and Wales. If you do not agree to our terms of use of our website, please do not use it.

The terms ‘Spotclean Ltd”, ‘www.thespotclean.com’, ‘us’ and ‘we’ refer to the owner of this website registered as Spotclean Ltd, Company Registration Number 09037341. The term ‘you’, ‘Cleaner, ‘Customer’ ‘Client’ and all categories of visitors to our website, refer to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1)      Spotclean Ltd are the owner of all the intellectual property rights and all materials on this website and protected by copyright laws. All rights reserved.

2)      The content of the pages of this website is for your general information and use only. It is subject to change without notice for which we shall not be liable under any circumstance.

3)      We will process any personal information you provide to us in accordance to our Privacy Policy terms. By accessing and using our site, you agree and consent to our Privacy Policy together with our Terms and Conditions of our site.

4)      Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

5)      Since you have agreed to use this website to request our service, it means that you acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by United Kingdom law.

6)      Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific needs and requirements.

7)      This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

8)      All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

9)      Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence under the United Kingdom law.

10)  It is a criminal offence under the Computer Misuse act 1990 to use our site for malicious acts or attempt to gain unauthorised access to our computer or database connected to our site. We will not hesitate to disclose your information to the relevant law enforcement agencies and we will cooperate fully with those authorities to get to the root of the breach of our Privacy.

11)  Our Privacy Policies together with our Terms and Conditions are governed by the law of England and Wales.

12)   We may update these terms of use at any time and frequency determined by us. It is absolutely your responsibility to be up to date with any changes we made, as they will be binding on you as our website user.

13)   Spotclean Ltd will not be liable for any statement that the user deems to be a misrepresentation, not clear or ambiguous in our Terms and Conditions together, Privacy Policy and any document on our website. We expressly exclude Spotclean Ltd from all liability, loss or damages indirectly or directly from such claim.

14)   If you have any question, concerns, suggestion about these terms of use or any material on our website, please contact us by email to admin@thespotclean.com

15)   Thank you for using our website and you are welcome to visit us as many times as you wish. We appreciate your custom!


Spotclean Ltd Privacy Policy

Spotclean Ltd website (www.thespotclean.com) is owned and controlled by Spotclean Ltd referred to as ‘Spotclean,we/our/us’, incorporated in England and Wales with Company Registration Number 09037341. Our registered office is at 31 Celandine Close, South Ockendon, RM15 6JB. Essex.

The user of this website referred to as ‘you/your/Cleaner/Customer/Visitor/Client, agree that any transactions, communication, form completion, personal data, are subject to this Privacy Policy together with our Terms and Conditions and any other documents on our website.

The Purpose of our Privacy Policy is to clearly set out the purpose and the system of collecting  and using your personal information that we may obtain from you as our Customer, business associate, employee, contractor, visitor to this site and any other category of users viewing this site.

This policy is only applicable to our website. If you leave our website via a link or otherwise, you will be subject to the privacy policy of the website provider. Spotclean Ltd have no control over the policy and terms of use of such website and we ask that you read their policy before you access the site.

For the purpose of Data Protection Act 1998, Spotclean Ltd will not disclose your data to a third party unless we have to by law or we have your consent.  By using our site to contact us for business purposes or otherwise you have consented to this Privacy Policy together with our Terms and Conditions and all documents on our website.

1        Spotclean Ltd will not intentionally collect personal information data from a person under the age of 18 unless supervised by a parent or guardian.

2        When you require Spotclean Ltd service, we may request you to provide certain information by filling in forms on our site, www.thespotclean.com. The information we request may include  your name, address and other relevant information to enable us process your request.

3        The information you provide may be stored on our computer systems or written down and the data is used to carry out your instruction or request.

4        A record of Information via telephone, emails, text messages and other electronic correspondences may be kept.

5        Spotclean Ltd will not pass your information to any third party for marketing purposes. We may request for a feedback or a testimonial from you as related to your satisfaction, which we might request your consent to display on our website.

6        We may use the information you provide us to administer your service relationship with us. For example, we will provide the information to our Independent Cleaners to locate where to provide a service and who to provide the service to.

7        Your information may be used to process your order, to raise invoices for our services and for payment for our services as agreed with you.

8        We may record the details of your visits to our site which may include but not limited to browser usage, blogs, location data, traffic, operating system, web rating, frequency of visits, communication data, FAQs and our resources that you access.

9        We may use the information you provide us to contact you by telephone (mobile/land), Email, post, SMS text messages or any other means of communication at our disposal. We may record calls for training or quality control purposes.

10    Spotclean may engage the services of  payment providers to administer and process your card details if you opt to pay us online. Our customers have the options of paying direct into our bank account by internet banking.

11    Your information may be stored and processed using third party technology systems on our behalf.

12    We may also collect information about your computer systems including your IP address, browser, operating systems for system administration purposes but will not to identify any individual. This will be used to collate statistical data about our users’ browser and patterns to improve our website services.

13    We may use cookies file to obtain information about your internet usage to improve our services to you. You may decline to accept  cookies by activating the setting of cookies  on your browser. If you refuse to accept cookies, you may be unable to access some parts of our site.

14    When we engage a new Independent Cleaner, we may pass the personal information the Cleaner provided to us for identity verification and crime prevention. Upon request, we may also disclose personal data that we hold relating to you to the police or any other regulatory/enforcement or government agencies should there be any suspected illegal or fraudulent activities.

15     Spotclean Ltd will treat all your information and data you provide with respect and in strict confidence and we will take all reasonable care to ensure that we protect your personal information and not to make any misrepresentation of facts. However, Spotclean Ltd cannot under any circumstance guarantee the security of any data you disclose online. You therefore agree that there are internet security risks for everyone that provides information and making transactions online. We therefore cannot take any liability or be held responsible for any breach of internet security that may affect your personal information. Spotclean Ltd will not be liable for any statement that the user deems to be a misrepresentation, not clear or ambiguous in our Privacy Policy, Terms and Conditions and any document on our website.

16    If you have any comments, clarifications, questions and requests relating to our Privacy Policy,  please contact us by email to info@thespotclean.com, send us a message via www.thespotclean.com

17    Spotclean LTD may decide at any time to amend and update this Privacy Policy at any time without prior notice. The date of the current Privacy Policy will be shown on our Policy document..